Desktop Support Engineer

Description:

• Provides basic troubleshooting assistance and resolution for staff within a Windows and Macintosh environment
• Resolve issues in the areas of software and hardware installation, repair,upgrade and maintenance.
• Ability to troubleshoot network port / wireless connectivity issues.
• Effectively prepare computer and phone for new hires while managing inventory
• Ability to work both independently as well as in a team environment.
• Excellent written and verbal communication skills.
• Over 5 years’ experience required

Must be familiar with:

• Windows 7 / XP, OSX 10.6 / 10.7
• Office 2010 / 2007, 2011 (Mac)
• Mobile device configuration and management for BlackBerry, Android & iOS devices

Qualifications:

• Certification as a System Administrator or equivalent industry experience
• 2 or more years Mac/Windows/UNIX experience
• Diploma or equivalent from a recognized technical institute
• Strong customer management skills
• ability to follow procedure and efficiently trouble-shoot network, hardware and software issues

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